St. Elizabeth Medical Center using technology to help patients
By: Chelsea Rarrick
Updated: October 23, 2012
St. Elizabeth Medical Center is using technology to help patients who are hearing impaired or have a language barrier.
The center has started using Video Remote Interpretation for patients that need it.
By a click of a mouse, patients can have a trained medical interpreter instead of waiting for a person to come to them.
Different languages are available, and like a video call, an interpreter will appear within seconds.
"There was a lack of interpreters in the community, qualified interpreters. Sometimes we would have to get interpreters in Syracuse to come to the Utica area when we were putting our patient's healthcare needs on hold," said Language and Special Projects Coordinator, Sergey Germanovich.
The interpreters are located at call centers around the country and are available 24/7.
The center has started using Video Remote Interpretation for patients that need it.
By a click of a mouse, patients can have a trained medical interpreter instead of waiting for a person to come to them.
Different languages are available, and like a video call, an interpreter will appear within seconds.
"There was a lack of interpreters in the community, qualified interpreters. Sometimes we would have to get interpreters in Syracuse to come to the Utica area when we were putting our patient's healthcare needs on hold," said Language and Special Projects Coordinator, Sergey Germanovich.
The interpreters are located at call centers around the country and are available 24/7.
